Shipping & Returns

We want you to be happy with your purchase.

If you need to return or exchange an item, please review the following policy carefully.

 

30-Day Returns

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Returns and exchanges are accepted within 30 days of the purchase date.

To be eligible for a return or exchange, items must be:

• Unworn, unused and unwashed

• In their original condition

• Returned with all original tags and labels attached

• Returned in the original packaging, including the original shoe box

• Accompanied by proof of purchase or your order number

Please do not use the original shoe box as the shipping box or attach shipping labels or tape directly to it. Damaged or incomplete packaging may affect your eligibility for a return.

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Change of Mind & Incorrect Size

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For change-of-mind returns, including incorrect size, colour or style selection, the customer is responsible for the return shipping cost.

A $10 restocking and handling fee per item will be deducted from the refund. The restocking and handling fee is capped at $25 for returns of three or more items.

Original shipping charges are non-refundable.

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Free Shipping Orders

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If your order qualified for free shipping, please note that free shipping applies to completed purchases only.

If you return an item for change of mind, the actual original shipping cost incurred by us to send your order may be deducted from your refund, in addition to the applicable restocking and handling fee.

This applies even if no shipping charge was displayed or paid at checkout.

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Exchanges

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If you would like to exchange an item for a different size, colour or style, please contact us first.

For change-of-mind exchanges, the customer is responsible for:

• The cost of returning the original item; and

• The shipping cost of sending the replacement item.

Any price difference between the original and replacement item will also need to be paid where applicable.

All exchange items must meet the same return eligibility requirements outlined above.

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Clearance & Final Sale Items

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Items marked Clearance or Final Sale cannot be returned or exchanged for change of mind, incorrect size, colour or style selection.

This does not affect your rights if an item is faulty or otherwise covered by the Australian Consumer Law.

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Faulty, Damaged or Incorrect Items

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If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and photos showing the issue.

Where the item is confirmed to be faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with the Australian Consumer Law (ACL).

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

 

How to Request a Return or Exchange

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Please contact us before returning any item:

Email: uggsalestore.australia2024@gmail.com

Please include your order number and the reason for your return or exchange.

Once your request has been reviewed, we will provide you with the return instructions and return address.

Please do not send your item back without prior approval.

Customers are responsible for ensuring that returned items are safely packaged and we recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.

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Refunds

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Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method, less any applicable:

• Restocking and handling fee

• Original shipping charges

• Actual outbound shipping cost for orders that originally qualified for free shipping

• Other applicable charges under this policy

Please allow additional time for your bank or payment provider to process the refund.